Volvo IT Belgium VINST
نویسندگان
چکیده
For the Third International Business Process Intelligence Challenge (BPIC'13), a collection of real-life event logs from Volvo IT Belgium is analyzed. The provided logs contain events from an incident and problem handling system which is called VINST. This report presents results related to the following investigations. First, an openminded exploratory analysis of the given event logs and second, answering the four speci c questions posed by the process owner. To do so, we utilize both already existing as well as dedicated developed tools, and heavily combine traditional data analysis tools and process-oriented techniques; we indicate the existence of a gap between these two categories of tools and as such emphasize the importance of a hybrid approach in a process intelligence context throughout the report.
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